Refund Policy for Online Orders
1. General Policy:

• At Cozumel, LLC, we strive to ensure every meal meets your expectations. If you are not satisfied with your order, please contact us within 24 hours of receiving your delivery or pickup.

2. Eligibility for Refunds:

• Refunds are considered under the following conditions:

  • Incorrect items received.

  • Missing items in the order.

  • Significant quality issues (e.g., undercooked, overcooked, or spoiled food).

3. Reporting an Issue:

• To report an issue, please contact our customer service team via:

  • Phone: 414-574-5144

• Provide your order number, details of the issue, and, if possible, photos of the problematic items.

4. Resolution Process:

• Upon receiving your complaint, we will:

  • Verify the details of your order.

  • Investigate the issue with our kitchen and delivery team.

  • Contact you within 48 hours to discuss the resolution.

5. Refund Options:

• Based on our investigation, we offer the following solutions:

  • Full or partial refund to your original payment method.

  • Replacement of the incorrect or unsatisfactory items.

  • Store credit for future purchases.

6. Exceptions:

• Refunds are not provided for:

  • Minor issues related to personal taste preferences.

  • Orders with customizations that deviate from our standard menu.

  • Delays caused by third-party delivery services.

7. Payment Processing:

• Refunds will be processed within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

8. Contact Information:

• For any questions or concerns about our refund policy, please reach out to our customer service team.

Thank you for choosing Cozumel Mexican Restaurant. We value your feedback and aim to provide you with the best dining experience.